These terms and conditions apply only to international orders placed online.
For in-store purchases, please contact us directly in-store.
Please note that import duties, customs taxes, and clearance fees are not included in your order total. These fees vary by country and are the customer’s responsibility.
To ensure the highest standards of hygiene and product quality, the following items are not eligible for return or exchange unless a confirmed manufacturing defect is found:
Gift cards and e-vouchers
Sale items and items purchased using vouchers or gift cards
Underwear, lingerie, and swimwear (including one-piece suits and sets)
Products bundled with underwear
Products that have been worn, used, washed, or altered
Products that are not in their original condition
Items without attached tags
Items without original packaging (tote bag, dust bag, etc.)
Items showing signs of wear, including perfume, smoke, deodorant, or body odor
Items with stains, marks, or damage caused by fake tan, deodorant, makeup, or other external substances
This list may not be exhaustive. Please refer to the full policy for additional details.
We carefully prepare each order once it has been placed, so all international orders are considered final once the order has been placed and payment has been completed.
For this reason, we are unable to accept cancellation or refund requests after purchase, including requests related to change of mind, incorrect size or item selection, personal circumstances, delivery delays, or other reasons unrelated to a manufacturing defect.
Pre-orders are also considered final once placed and cannot be canceled or refunded after purchase.
Once an order has been processed, shipped, or is in transit, we are unable to make changes or cancel the order.
If you would like to request a change to the size or color of your order, please contact us within 2 days after placing your order via princssclub@gmail.com or Instagram DM @princssclub.
We will do our best to assist you if your order has not yet been processed. Please note that size or color changes are subject to order processing status and product availability and therefore cannot be guaranteed.
Once an order has been processed or shipped, we may no longer be able to accommodate a size or color change.
Size or color changes do not qualify for cancellation or refund.
We understand that finding the perfect fit when shopping online can sometimes be challenging, especially when ordering internationally.
Because international return shipping can be costly and inconvenient for both our customers and our team, we have created a simpler solution for customers who select the wrong size.
You may keep the original item, and we would be happy to provide a 30% OFF discount code for your next purchase so that you can re-order the size that works best for you.
We hope this makes the experience more convenient while avoiding the additional cost, time, and inconvenience of international returns.
If you have received your order and find that the item does not fit as expected, please follow the steps below:
Please contact us via princssclub@gmail.com or Instagram DM @princssclub.
Please provide your original order number and let us know the size you would like to purchase.
We will provide you with a 30% OFF discount code for your next order. The discount code will be sent to you by email or via Instagram DM.
You may keep the original item — there is no need to return it.
The 30% discount code is offered as a one-time courtesy for size-related issues. It cannot be exchanged for cash or refunded, and it cannot be combined with other promotional offers unless otherwise stated.
This size support is a courtesy provided by PRINCSSCLUB and does not constitute a return, refund, or exchange of the original order. The original order remains subject to our Final Sale Policy.
All international purchases are final sale.
To keep international shopping simple and avoid the high cost and inconvenience of international returns, we do not generally accept returns or provide refunds for:
Change of mind
Incorrect size selection
Incorrect item selection
No longer wanting the item
Personal preference or expectations regarding the item
Items that have already been shipped
Refusal to accept or receive a package
Delivery delays
Customs delays
Import duties, customs taxes, or clearance fees
Any other reason unrelated to a confirmed manufacturing defect
Refunds are available only in cases where a manufacturing defect has been confirmed by PRINCSSCLUB.
We want you to receive your PRINCSSCLUB order in perfect condition.
If your product arrives with what you believe may be a manufacturing defect, please contact us within 14 days from the date of delivery for international orders.
To help us review the issue fairly and efficiently, a clear unboxing video is required. The video should begin from the opening of the original package and continue through the inspection of the product.
The defect should be clearly visible or demonstrated in the submitted evidence.
Once we receive your request and supporting information, PRINCSSCLUB will carefully review the case and determine whether the issue is a manufacturing defect.
If the issue is confirmed to be a manufacturing defect, we will work with you to find the most appropriate solution.
Depending on the circumstances and product availability, this may include:
A replacement with the same item, subject to availability; or
A refund for the defective product.
If the original item is unavailable, we will contact you to discuss an appropriate alternative solution.
Refunds are only available for confirmed manufacturing defects.
Issues resulting from normal use, improper care, accidental damage, or external factors are not considered manufacturing defects. This includes:
Normal wear and tear
Improper use or care
Accidental damage
Washing or cleaning
Alterations or modifications
Perfume, deodorant, makeup, fake tan, or other external substances
Customer handling or storage
Incorrect sizing or fit
Personal preference or change of mind
If a refund is approved due to a confirmed manufacturing defect, it will normally be processed within 10 business days after approval.
Refunds will be issued to the original payment method used for the purchase.
Please note that additional processing time may be required by your bank, credit card provider, PayPal, or other payment provider.
Original shipping fees, customs duties, import taxes, clearance fees, and other third-party charges are non-refundable, unless otherwise required by applicable law.
If more than 15 business days have passed since your refund was approved and you have not received the funds, please contact us at princssclub@gmail.com or Instagram DM @princssclub, and we will be happy to assist you.
By completing a purchase on our website, you acknowledge and agree to the terms of this policy.
All international orders are final sale.
After an order has been placed, cancellations and refunds are generally not available, except where a confirmed manufacturing defect applies or where otherwise required by applicable law.
For customers who select the wrong size, PRINCSSCLUB offers a 30% OFF courtesy code for a future purchase, and the original item may be kept without being returned.
We kindly encourage customers to carefully review product information, size, color, and other details before completing their purchase. If you have any questions before ordering, our team is always happy to assist you via princssclub@gmail.com or Instagram DM @princssclub.
PRINCSSCLUB reserves the right to review each request according to the terms of this policy and applicable law.
