These terms and conditions apply only to international orders placed online.
For in-store purchases, please contact us directly in-store.
Please note that import duties, customs taxes, and clearance fees are NOT included in your order total. These fees vary by country and are the customer’s responsibility.
The following items are not eligible for return or exchange:
Note: This list may not be exhaustive. Please refer to the full policy for additional details.
Orders may be canceled within 6 hours of purchase, provided the order has not been shipped.
To request a cancellation, please contact us as soon as possible at sales@huelleyrose.com and include your order number.
The cancellation will be confirmed within 24 hours.
A 6% refund processing fee is non-refundable.
For pre-orders that have not shipped by the end of the estimated production timeframe, cancellations are accepted and a full refund will be issued in the form of an e-voucher.
Orders that have already been shipped or are in transit cannot be canceled. In such cases, please follow our Exchange Policy.
Vietnam orders:
Exchange or return requests must be submitted within 48 hours from the time the order is delivered.
International orders:
Exchange requests must be submitted within 7 days from the date you receive your order.
Requests submitted after the applicable timeframe will not be accepted.
-To be eligible for an exchange:
Items must be unused, undamaged, and in original condition
All original tags and packaging must be intact
Items must not fall under the Non-Returnable / Non-Exchangeable Items list
Proof of purchase is required
A clear unboxing video (from opening the package to product inspection) is required
Original shipping fees and the 6% refund processing fee are non-refundable.
All return shipping costs and any related fees (shipping, import/export taxes, customs duties, etc.) are the customer’s responsibility.
If the requested design is unavailable, we will contact you to arrange an exchange for another item, issue an e-voucher, or inform you of the estimated restock time.
PRINCSSCLUB does not refund any price difference if the exchanged item is of lower value. Customers are responsible for paying any difference if the exchanged item is of higher value.
Each item is eligible for one (1) exchange only.
Exchange items will be shipped only after the returned item has been received and inspected. We reserve the right to refuse any return that does not comply with our policies. Refused items will be sent back to the customer, and shipping costs must be paid in advance.
If your product arrives in a faulty condition, please notify us within 14 days for customers delivered to international address, 48 hours for customers delivered to Vietnam addresses from the date of receipt, and provide a clear unboxing video.
If the original item is defective, we will exchange it for a non-defective item.
If the replacement item is also defective, you may choose one additional exchange or a refund.
Refunds will be issued for the product price only (excluding original shipping costs and transaction fees), unless both the original and replacement items are defective, in which case all fees will be waived.
Refunds are typically processed within 10 business days after approval. Additional processing time may be required by your bank or card provider.
All defective item claims must include a clear unboxing video. We will notify you by email once your request has been reviewed and approved.
If more than 15 business days have passed since refund approval and you have not received the funds, please contact us at princssclub@gmail.com or at INTSTAGRAM @princssclub for quicker replies
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